FAQ

The arms are laser-cut, sandblasted, and anodized aluminum. The body is a thick-wall printed part, made in small batches in our studio. The mounting hardware is concealed steel. Built to outlast the bathroom it ships into.

The Roto is 8.5 inches long, 3 inches deep, and 4.1 inches tall. It holds standard and mega rolls without modification.

Yes! Our holder is designed to accommodate all standard toilet paper sizes, from regular rolls to mega and double rolls. The adjustable mechanism ensures a secure fit regardless of roll size while maintaining easy one-handed operation.

Installation is designed to be simple and quick—most customers complete setup in under 5 minutes. The holder comes with all necessary mounting hardware and clear, step-by-step instructions. Basic tools (drill, screwdriver, level) are all you need.

You'll need a drill with a drill bit (size included in instructions), a screwdriver, and a level for proper alignment. Optional: stud finder for optimal wall mounting. All mounting hardware, including wall anchors, is included with your purchase.

Yes, our mounting system works with drywall, tile, wood, and most other wall materials. We include different anchor types to ensure secure mounting regardless of your wall type. For tile walls, we recommend using a carbide-tipped drill bit.

Free standard shipping on every order (5-7 business days). Expedited shipping options are available at checkout. All orders are packaged carefully and ship within 1-2 business days.

Currently, we ship within the United States and Canada. International shipping to other countries is not available at this time, but we're working to expand our shipping options. Sign up for our newsletter to be notified when international shipping becomes available.

We take great care in packaging, but if your order arrives damaged, please contact us immediately with photos of the damage. We'll arrange for a replacement to be sent out right away at no additional cost to you.

Our warranty covers defects in materials and workmanship under normal household use. This includes structural integrity, finish quality, and mechanical function. The warranty does not cover damage from misuse, accidents, or normal wear and tear.

Simply wipe clean with a damp cloth and mild soap as needed. Avoid harsh chemicals or abrasive cleaners that could damage the finish. The water-resistant coating makes maintenance easy—just regular dusting and occasional cleaning will keep it looking beautiful.

Absolutely! We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return it for a full refund. The item must be in its original condition with all packaging and hardware included.