Refund Policy

Refund Policy

Figura Studios
Effective Date:07/25
Last Updated: 08/25

Our Refund Policy

At Figura Studios, we stand behind the quality of our products designed for all ages. However, due to the nature of our business and to maintain fair pricing for all customers, we operate under a strict no-refund policy.

All sales are final once your order has been processed and payment has been completed.

What This Means

  • No Returns: We do not accept returns of products for any reason, including change of mind, incorrect size selection, or dissatisfaction with the product
  • No Refunds: Once payment is processed, we do not offer refunds or exchanges
  • No Store Credit: We do not provide store credit or vouchers for future purchases
  • Final Sale: All purchases are considered final at the time of checkout

Before You Purchase

We strongly encourage all customers to:

  • Review Product Details: Carefully read all product descriptions, specifications, and sizing information
  • Check Images: Examine all product photos and details thoroughly
  • Verify Your Order: Double-check your cart, shipping address, and payment information before completing your purchase
  • Ask Questions: Contact us before purchasing if you have any questions about our products

Exceptions to Our No-Refund Policy

While our general policy is no refunds, we recognize that certain exceptional circumstances may warrant consideration. We may provide refunds or exchanges only in the following limited situations:

Defective Products

If you receive a product that is:

  • Damaged during shipping
  • Defective due to manufacturing errors
  • Significantly different from what was described on our website

Our Error

If we make an error such as:

  • Sending the wrong product
  • Shipping to an incorrect address due to our mistake
  • Processing duplicate orders

How to Report Issues

If you believe your situation qualifies for an exception, you must:

  1. Contact us within 7 days of receiving your order
  2. Provide order number and detailed description of the issue
  3. Include clear photos showing any defects or errors
  4. Keep all original packaging until the issue is resolved

Contact Information:

  • Email: [support@figurastudios.com]
  • Subject Line: "Order Issue - [Your Order Number]"

Investigation Process

When you report a qualifying issue:

  1. Review Period: We will review your claim and any provided evidence
  2. Response Time: We will respond within 3-5 business days
  3. Resolution Options: If your claim is approved, we may offer:
    • Replacement product (if available)
    • Refund to original payment method
    • Store credit (at our discretion)

What We Cannot Accept

We cannot provide refunds or exchanges for:

  • Change of mind after purchase
  • Size or color preference changes
  • Buyer's remorse or dissatisfaction with appearance
  • Damage caused by misuse or normal wear and tear
  • Products used or altered in any way
  • Orders placed incorrectly by the customer
  • Shipping delays beyond our control
  • Products purchased during sales or special promotions (unless defective)

Damaged During Shipping

If your product arrives damaged due to shipping:

  • Report immediately within 7 days of delivery
  • Do not discard packaging - we may need photos
  • Contact us first before contacting the shipping carrier
  • We will work with our shipping partners to resolve the issue

Payment Disputes and Chargebacks

If you dispute a charge with your credit card company or payment provider:

  • Contact us first to attempt resolution
  • Provide details about your concern
  • Allow time for our response before initiating disputes
  • Unauthorized chargebacks may result in collection action and additional fees

Legal Compliance

Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. In jurisdictions where no-refund policies are restricted, your legal rights take precedence over this policy.

Warranty Disclaimers

Products are sold "as is" without warranty beyond what is required by law. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

Modifications to This Policy

We reserve the right to modify this refund policy at any time. Changes will:

  • Be posted on our website with an updated "Last Updated" date
  • Apply to orders placed after the effective date of the change
  • Not affect orders already completed under previous policy terms

Why We Have This Policy

Our no-refund policy allows us to:

  • Maintain competitive pricing for all customers
  • Ensure product freshness and quality
  • Reduce operational costs that would otherwise be passed to customers
  • Focus resources on product development and customer service

Alternative Solutions

While we cannot offer refunds for most situations, we are committed to customer satisfaction:

  • Product Support: We provide detailed product information and customer support
  • Quality Assurance: We carefully inspect products before shipping
  • Customer Service: Our team is available to address questions and concerns

Contact Us

If you have questions about this refund policy or need to report a qualifying issue:

Figura Studio Customer Service
Email: [support@figurastudio.com]

When contacting us, please include:

  • Your order number
  • Date of purchase
  • Detailed description of your concern
  • Photos if applicable

Acknowledgment

By placing an order with Figura Studios, you acknowledge that you have read, understood, and agree to this refund policy. This policy forms part of our terms and conditions of sale.

Please read this policy carefully before making a purchase. If you do not agree with these terms, please do not place an order. This policy is designed to be clear and fair while protecting our business operations.